Frequently asked questions

It starts with a brief conversation about your business. We gather the details we need — your services, location, branding preferences — and build your site in 5–7 working days. You review it, we refine it, and then we launch. No drawn-out timelines.

Your business details, any existing branding (logo, colours), photos if you have them, and a rough idea of what you want your website to do. If you do not have photos or copy, we can handle that — see our one-off services.

Most sites are ready within 5–7 working days from sign-off on the brief. More complex builds with add-ons like booking systems or e-commerce may take 10–14 working days.

No. Your monthly fee covers hosting, maintenance, security, SSL, backups, and support. The only additional costs are optional add-on modules or one-off services, and those are clearly priced on our pricing page.

You can cancel anytime with 30 days' notice. There is no lock-in, no exit fee, and no penalty. If you cancel, we will export your content and hand it over — your data is yours.

Prices shown are exclusive of VAT. VAT at the prevailing rate will be added to invoices where applicable. We will confirm your total before you commit.

Monthly plans have a one-off setup fee of £299. Annual plans have £0 setup — we waive it entirely. Our Founding Member offer also includes £0 setup on any plan.

We can register a new domain name for you or help you transfer an existing one. Domain registration is typically £10–£15/year depending on the extension, and we pass it through at cost — no markup.

We build on Cloudflare's global network. Your site is served from data centres around the world, giving you enterprise-grade speed, security, and reliability — the same infrastructure used by companies like Shopify and Discord.

Yes. Our sites consistently score 95+ on Google Lighthouse performance tests. We use optimised images, minimal code, and Cloudflare's CDN to ensure your pages load in under 2 seconds on mobile.

Every site we build is mobile-first. We design for phones and tablets first, then scale up for desktop. Over 60% of local searches happen on mobile, so this is non-negotiable.

Yes. We add structured data (JSON-LD) to every page, which helps AI search tools, Google, and voice assistants understand your business and surface accurate information about you.

You own all your content — text, images, data. The design and code remain our intellectual property while you are a subscriber (standard in managed services), but if you leave, your content is exported and yours to keep.

Your data is stored on Cloudflare's network with UK data residency where available. We are UK GDPR compliant and take data protection seriously. We do not sell, share, or misuse your data.

Yes. We will export your content in a standard format (HTML, Markdown, images) and provide it to you. We do not believe in lock-in, and we will never hold your data hostage.

Email us or use the contact form on our website. Starter and Growth plans receive next-business-day email support. Pro plans and Priority Support add-on subscribers get same-day responses and phone support.

Content updates are included in your plan. Simply email us with the changes you want, and we will make them. For Pro plan subscribers, we also offer a simple editing interface for basic text and image changes.

We monitor all sites 24/7 for uptime and performance. If something breaks, we fix it — that is part of the service. We guarantee 99.9% uptime, backed by automatic failover and daily backups.